FAQ
Frequently Asked Questions
About Our Products
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What types of wall art canvases do you offer?
We offer a wide range of unframed wall art canvases, including abstract, landscape, modern, minimalist, and motivational designs. Our collection is constantly updated to include new and trending designs.
What sizes are available for your canvases?
Our canvases are available in multiple sizes to suit different spaces and preferences. You can find detailed size options on each product page.
Shipping and Delivery
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Where do you ship to?
We offer worldwide shipping. Shipping times and costs may vary depending on your location. Please refer to our shipping policy for detailed information.
How long does shipping take?
Shipping times vary by location. Typically, orders are processed within 1-3 business days and delivery can take between 7-20 business days for international orders. You will receive a tracking number once your order has shipped.
What if my order arrives damaged?
If your order arrives damaged, please contact us immediately with photos of the damaged item and packaging. We will arrange for a replacement or refund as soon as possible.
Custom Orders and Wholesale
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Do you offer custom designs?
Yes, we offer custom design services. If you have a specific design in mind or want to personalize a canvas, please contact us with your requirements.
Do you offer wholesale pricing?
Yes, we offer wholesale pricing for bulk orders. Please contact us with your requirements and we will provide you with a custom quote.
Ordering and Payment
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How do I place an order?
To place an order, simply browse our collection, select the canvas you like, choose the desired size, and click 'Add to Cart.' Follow the prompts to complete the checkout process.
What payment methods do you accept?
We accept various payment methods including credit/debit cards, and other secure payment options. All transactions are processed securely.
Returns and Refunds
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What is your return policy?
We offer a 30-day return policy for undamaged and unused canvases. If you are not satisfied with your purchase, please contact us within 30 days of receiving your order to initiate a return.
How do I return an item?
To return an item, please contact our customer service team with your order details. We will provide you with return instructions. Please note that return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
When will I receive my refund?
Once we receive and inspect the returned item, we will process your refund. It may take 5-7 business days for the refund to appear in your account, depending on your payment method.
Additional Support
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How can I contact customer support?
For any inquiries, please reach out to us via our contact form on the website or email us at [mycanvartstore@gmail.com]. Our customer service team is available to assist you .
How can I stay updated with new arrivals and promotions?
You can subscribe to our newsletter to receive updates on new arrivals, exclusive promotions, and special offers. Follow us on Instagram for the latest updates and inspiration.